FAQ - Answers to frequently asked questions...

Index

Alert System

  1. The alert system is really neat. Can I add my husband's email address to my registration?
  2. Can you please provide some guidance as to who exactly should register?

Password

  1. How do I change my password?
  2. I login but I can't tell that anything changed. Do I need to login?
  3. I can't remember my password. How do I reset my password?

Alert System

The alert system is really neat. Can I add my husband's email address to my registration?

It would be better for your husband to have his own registration. The registration information is minimal requiring a name, email address, and a single phone number. Having an email address tied to a single individual makes troubleshooting problems easier. It also allows us to know who is having email problems.

Can you please provide some guidance as to who exactly should register?

  1. Anyone who will be assisting with the maintenance of the SevenLakesTennis.net site. We can grant access to many of the administration pages to registered users.
  2. The Players
    • The Coaches or Tennis Mom may need to contact the player. The registration information is available to our administrators.
    • The player needs to receive alerts. Last minute changes will be broadcast using alerts.
  3. The Parents
    • All relevant information will be published on the web site.
    • The parents need to receive alerts.

Here is an example. The player has an IPhone and an receives email on his IPhone. Both Mom and Dad attend the meets when possible. Mom works and has a both a personal email address and a business email address.  Dad only uses his business email and wants to keep up with any last minute changes.

  1. The player registers and provides the email address and phone number of his iPhone.
  2. Mom registers and providing phone numbers. Mom sets the "Primary Email: to her home  address and sets here optional email to her business address.
  3. Dad registers and sets his primary email to his business email address. 

Password

How do I change my password?

  1. Login to SevenLakesTennis.net. You have to login to change your password.
  2. Click on the Change PWD link on the main menu.
  3. Enter your new password.
  4. Verify your new password.
  5. Click on the Change Password button.

Try to make you password at least 9 characters and use both upper and lower case letters, a number, and a special character. Its not currently mandatory on the SevenLakesTennis.net system, but its good practice.

I login but I can't tell that anything change. Do I need to login?

No. Currently the site is setup so that the general public has read only access to all published data. The Coaches, the Web Site Administrator, the Score Keeper, and the Tennis Mom all have specific duties and must login. When they login they have additional access to specific sections of the Website used for administration.

I can't remember my password. How do I reset my password?

  1. Browse to the SevenLakesTennis.net Website.
  2. Click on the Reset PWD link on the main menu.
  3. Enter your username. You username is your first name followed by a period followed by your last name. Like this: "FIRST.LAST". The username is NOT case sensitive FiRsT.LaST will work just fine.
  4. Click on the Reset Password button.
  5. Your new password wil be created and mailed to your primary email address.
  6. Test out your login. When you login change you password to something easier to remember and more secure.